Cancellation policy and travel conditions


Welcome to, part of TheLocal Vietnam Limited Company. We are dedicated to offering multi-day tours in Vietnam, designed for an authentic experience. Our policies are crafted for fairness and transparency, ensuring a seamless journey from planning to adventure.

Cancellation Policy

Life can be unpredictable, and we understand that plans may change. Should you need to cancel your tour, the following fees apply:

  • Up to 15 days before tour start: 20% of travel price
  • Up to 8 days before tour start: 30% of travel price
  • Up to 3 days before tour start: 50% of travel price
  • 2 days before tour start or later: 100% of travel price

Travel Conditions

  • Booking Confirmation: A booking is confirmed with a deposit/full payment and a confirmation email from us.
  • Payment Terms: Full payment is required a minimum of 2 days before the tour. Non-compliance may lead to reservation cancellation.
  • Insurance: Comprehensive travel insurance is recommended to cover medical expenses, luggage loss, and trip cancellations.
  • Health and Safety: Travelers should assess their suitability for tours. Any medical conditions must be disclosed at booking.
  • Alterations: We may alter itineraries for safety and comfort.
  • Liability: We’re not liable for unforeseen failures to conduct tours, attributable to the customer or beyond our control.

Additional Conditions

  • Valid Travel Documents: You’re responsible for having valid passports and visas. Lack thereof is at your expense.
  • Force Majeure: We reserve the right to modify/cancel tours in events like war, natural disasters, delays, or bankruptcy of associated service providers.
  • Special Requests: Inform us of any specific needs at booking. We’ll try to accommodate but can’t guarantee.
  • Complaints During Tour: Address any issues immediately during the tour for prompt resolution.

Booking Changes

The main booker can request changes, subject to potential additional costs.

Contact Us

For inquiries or clarifications, please contact us.

By booking with, you agree to these terms, ensuring a well-informed and enjoyable travel experience.

Excited to visit Ha Giang? Book your local experiece here!